Use our online hiring platform and get a candidate shortlist immediately. Contact candidates independently to set up interviews and bring your top choice on board. Contact us about product information and pricing, customer feedback, stockholder services, or just to voice a concern. Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace. Ships devices to users or support vendors and tracks shipment progress. Business owners can 500apps to get accurate, timely data that can help them make decisions better.
The service desk staff typically handles the technical issues that are reported by the employees of a company. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays.
Are you an HR manager or compensation specialist?
While some may work for large software companies or support service firms, others work in call centers. A service desk engineer typically works multiple shifts during a month.
A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. Help desk support professionals are the go-to individuals for the computer system, hardware, and software technical help and support. They are in charge of responding to inquiries and resolving system and user issues in a fast and professional way. Help desk assistance collaborates with the IT staff and frequently interacts with system and computer users throughout the organization.
Share this Role
Activities will include the monitoring of batch compute jobs, network performance, and facility infrastructure. The candidate will be working with highly technical climate scientists and must have great communication skills to respond to user requests in a user-friendly and professional manner. Help desk workers that are empathetic can connect with their customers and make them feel understood.
In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. Being able to technically evaluate a scenario is essential for resolving end-user issues and excelling as a help desk technician. To properly assess an end user’s problem, you must ask specific questions about what they are experiencing.
Help Desk Technician Job Description
Multitasking is prioritizing your obligations and remaining focused on the job at hand without becoming sidetracked. Furthermore, having confidence in both technical and non-technical abilities can improve your capacity to operate successfully under pressure. Take one or two soft skills courses every year, as well as any technical courses related to your work function, to improve your skill level and confidence. It entails making the most of your time in order to provide the greatest value to your end consumers. The more efficiently you cooperate with individuals who can assist you in completing your responsibilities, the more you will be able to achieve. Help desk technicians who pay sharp attention to detail also tend to work well with second- and third-level teams and set a good value perception for end users.
The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles.
Understand the total compensation opportunity for a Help Desk Engineer, base salary plus other pay elements
The engineer needs to have a strong professional phone etiquette and a good knack for solving technical problems over a phone. This requires patience and determination to solve difficult technical problems from a remote location. Service desk engineers work in a variety of environments, including office settings, computer labs, and help desks. They may work for large corporations, government agencies, or small businesses. They typically work during regular business hours, but they may be required to work evenings, weekends, and holidays to meet the needs of their employer.
- It uses ticketing services that assign customers to the right person to help.
- Followed up on hardware sales to determine defective, broken, or missing parts or software.
- Depending on the company, IT help desk engineers can also work per hour.
- If you’re going to attract quality candidates, you need to set the tone by creating a thorough and accurate set of qualifications on your job description.
Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. The Helpdesk position provides support to users of all information technology systems. This position handles PC hardware/Printers/software builds, upgrades and issues.
It can be a negative environment as technicians are constantly bombarded with questions and problems. Help desk technician is the first job role many IT pros find themselves in and is often a steppingstone to other job roles. A strong start on the help desk https://remotemode.net/ can set individuals up for a successful career in IT. As an IT Helpdesk Engineer, you will be a key member of the IT team that will enable Datastax employees to be more productive by providing applications and tools to assist with their day-to-day work.
Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. Coronavirus is on everyone’s mind with the effects being felt around the world. The markets are volatile, and we’re all concerned for the health and safety of our families, friends, and colleagues. Please know that we’re taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing. Daniel Greenspan is an IT education specialist and the founder of ITCareerFinder.
I was going to go the self taught route but I came across their website and it seemed like a cost effective alternative. The projects at the end of the program were challenging and really helped you showcase your skills and standout amongst other bootcamp graduates. Earn CompTIA certifications to confirm your skills and grab employers’ attention. If you want to develop the qualities mentioned above more quickly, there are a couple of help desk skills you’ll need to learn first. Whether you want to stay at the help desk or move on to a new role, you will need to develop all these characteristics. Learn more about the 10 qualities help desk technicians should have in this on-demand webinar hosted by ITPro.TV.
IT Help Desk Certifications
We’ll promote your job, attract top talent, conduct initial evaluations and help you bring the right person onboard. As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. The median annual salary for help desk technicians in $56,000, according to the latest figures from the US Bureau of Labor Statistics. Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. Strong analytical skills, organizational skills and the ability to problem solve, multitask, and prioritize.
- It entails making the most of your time in order to provide the greatest value to your end consumers.
- I was going to go the self taught route but I came across their website and it seemed like a cost effective alternative.
- Vet application defects with leadership team and work closely with QA and Development Teams to resolve application issues.
- When IT pros choose to be patient with themselves as well as with others, they are better able to quickly get to the bottom of issues and find solutions.
- For a help desk technician, time management can’t be overemphasized.
But about one out of every six help desk engineers didn’t attend college at all. Help desk technicians are the first line of defense for any technical-related customer issues.
Help Desk Engineer Job Description
The Help Desk Engineer will be part of a team coordinating technology refreshes and deployments to end-users. The Help Desk Engineer position requires someone with 1-2 years of IT support / MSP experience who enjoys working with customers and learning from senior-level engineers. The Help Desk Engineer will have experience troubleshooting, installing, configuring, and testing different technologies. This opportunity allows the selected candidate to grow internally with the company.
A high standard of customer service is also an important part of the role. FieldEngineer can provide your business with a certified IT help desk engineer. IT help desk certifications mainly include college courses or apprenticeships. For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. In this section, we take a look at the annual salaries of other professions. On average, the desktop support specialists annual salary is $22,573 lower than what help desk engineers make on average every year. Gladly is a customer service platform for digitally-focused B2C companies who want to maximize the lifetime value of their customers.
Keep in mind that some folks will have to wait a long time to speak with you. When they eventually reach you, it’s understandable that they’ll be irritated. You must be patient in order to calm them down and win their trust and confidence. You’ll discover as you develop your active listening skills that end users will tell you just about everything you need to know to solve their problem. This not only builds empathy, but also helps you gather more information while asking fewer questions. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Worked with hardware vendors for warranty parts replacements of desktops, laptops and tablet PCs. Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback. Make changes to domain registration DNS for various applications such as google apps. Then choose from 10+ resume templates to create your Help Desk Engineer resume.
Is IT hard to get a help desk job?
It is more difficult than pivoting from a related field, but still entirely possible. Some entry-level technician jobs, or flat-out help desk listings, have an either/or requirement for employment.
To improve your job prospects as a help desk technician, bolster your skill set with topics like cloud engineering and cyber security, two of the decade’s How to become a Help Desk Engineer hottest IT disciplines. As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists.
To succeed in their role, a help desk technician must be able to work with others toward shared goals, even if they work remotely. Even during something as simple as a shift handover, help desk technicians collaborate with their coworkers. Collaboration helps them deliver value and shouldn’t be underestimated.
The hourly wage for help desk technicians ranges from $12 to $44 per hour, depending on location, technical specialty, years of experience, and certifications held. Another characteristic that every help desk technician should have is the ability to pay attention to detail.
Know scope of services we deliver to our clients, and know how to use our tools to understand scope of services. Provide on-call after hours support on a rotating schedule with other engineers. Five years previous technology help desk and/or Call Center support experience. Work with customer’s primary field engineer to perform work on an as needed basis. Technical helpdesk or technical call center experience is necessary.